Privacy policy

Privacy Policy VapeKings

www.Vapekings.nl

About our privacy policy

VapeKings cares a lot about your privacy. We therefore only process data that we need for (the
improve) our services and handle with care the information we hold about you and your use of our services.
have collected services. We never make your data available for commercial purposes to
third parties.

This privacy policy applies to the use of the website and the services provided by
VapeKings. The starting date for the validity of these conditions is 09/07/2018, with the publication of an
new version expires the validity of all previous versions. This privacy policy describes what information about you
collected by us, what this data is used for and with whom and under what conditions these
data may be shared with third parties. We also explain to you how we use your data
storage and how we protect your data against misuse and what rights you have with regard to the data you have
personal data provided to us.

If you have any questions about our privacy policy, please contact our privacy contact, you
You will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and for whom the data is transparent.

Webshop software
Our webstore is developed with software from WooCommerce, we have chosen for our webhosting for
Datasign and IT-Ernity. Personal data that you make available to us for the purpose of providing our services will become
shared with this party. They have access to your data in order to provide us with (technical) support.
they will never use your data for any other purpose. They are on the basis of the Agreement
that we’ve concluded with them to take appropriate security measures. This
security measures consist of the application of SSL encryption and a strong password policy. There are
made regular backups to prevent loss of data.

Our webstore is developed with software from WooCommerce, we host our webstore on a server in our own webstore.
management. We have taken appropriate technical and organisational measures to prevent abuse, loss and corruption.
of data as far as possible. These security measures shall in any case consist of the application of
of SSL encryption and a strong password policy. Backups are regularly made to prevent loss of data.
occur.

Webhosting
We purchase web hosting and e-mail services from Datasign and IT-Ernity. It processes personal data on our behalf and uses
your data is not for your own purposes. However, this party may collect metadata about the use of the
services. These are not personal data. They have appropriate technical and organisational measures
taken to prevent the loss and unauthorized use of your personal data. They are based on the
confidentiality agreement.

E-mail and mailing lists
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and email address for its own
use it for purposes. At the bottom of every e-mail sent automatically via our website you will see the
“unsubscribe” link. You will no longer receive our newsletter. Your personal data will be processed by MailChimp
securely stored. MailChimp uses cookies and other Internet technologies that enable us to understand whether
emails are opened and read. MailChimp reserves the right to use your data for the following purposes
further improve the service and, as part of this, share information with third parties.

Our customer service uses the chat support platform of Smartsupp. Here the customer chat service questions are stored and processed by us. Your personal details will be stored securely by Smartsupp.

We use the services of Gmail for our regular business e-mail traffic. This Party has appropriate
technical and organisational measures taken to prevent misuse, loss and corruption of your and our data
as much as possible. Gmail does not have access to our inbox and we handle all our e-mail traffic.
confidential.

Payment processors
Mollie, Afterpay, PayPal, ING bank
For the processing of (part of) the payments in our webshop we use the platform of
above suppliers. They process your name, address and place of residence and your payment details such as
your bank account or credit card number. These providers have appropriate technical and organisational
measures taken to protect your personal data. They reserve the right to
use it to further improve the service and, as part of this, use (anonymised) data containing
third parties to share. They share in the case of a request for a deferred payment (credit facility)
personal data and information relating to your financial position with credit rating agencies. All above
the above guarantees with regard to the protection of your personal data also apply.
on the parts of service providers for which they engage third parties. They don’t keep your data
longer than permitted by the statutory time limits.

Reviews
WebshopKeur
We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur then you are
you are required to provide a name and e-mail address. WebwinkelKeur shares this information with us, so that we can provide the
can link review to your order. WebwinkelKeur also publishes your name on its own website. In
In some cases WebwinkelKeur may contact you to provide an explanation of your review. In the
In case we invite you to leave a review we will share your name and email address with WebwinkelKeur. They
use this data for the sole purpose of inviting you to leave a review. WebwinkelKeur has
take appropriate technical and organizational measures to protect your personal data.
WebwinkelKeur reserves the right, for the purpose of providing the service, to third parties in
We have given permission to WebwinkelKeur. All the above warranties with
with regard to the protection of your personal data also apply to the elements of the
services for which WebwinkelKeur engages third parties.

Shipping and logistics
PostNL
If you place an order with us it is our job to have your package delivered to you. We use the
services provided by PostNL for the performance of the deliveries. It is therefore necessary that we have your name, address and
share residence details with PostNL. PostNL uses this data only for the purpose of carrying out the
resemblance. In the event that PostNL engages subcontractors, PostNL will also provide your details to these parties.
at your disposal.

Invoicing and accounting
For our administration and bookkeeping we use the services of Exact and of
our accountants. We will share your name, address and residence details and details relating to your
order. This data is used to administer sales invoices. For our tracking
our administration and bookkeeping we make use of the services of the providers. We share your name, address
and location details and details of your order. These data will be used for the
administering sales invoices. Your personal data will be transmitted and stored in a protected manner. The
providers are obliged to maintain confidentiality and will treat your data confidentially. They use your
personal data for purposes other than those described above.

External sales channels
None.

Purpose of data processing

General purpose of processing
We use your data exclusively for the purpose of providing our services. That is, the purpose of the
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share data with us and we use this data to – other than at your request –
to contact you at a later time, we ask for your explicit permission. Your data will be
not shared with third parties other than to meet accounting and other administrative obligations.
These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath.
or legal obligation.

Automatically collected data
Data collected automatically by our website are processed for the purpose of providing our services
to further improve. These data (e.g. your IP address, web browser and operating system) are not
personal data.

Cooperation in tax and criminal investigations
Where appropriate, VapeKings may be required by law to share
your data in connection with tax or criminal investigations by the government. In such a case, we are
forced to share your information, but we will, within the possibilities offered to us by law, oppose it
reschedule.

Storage periods
We keep your data as long as you are our client. This means that we will keep your customer profile until you indicate
that you no longer wish to use our services. If you report this to us, we will also take this to mean
as a forgetful request. In accordance with applicable administrative obligations, we must submit invoices with your
(personal) data, we will therefore retain this data for as long as the applicable period lasts.
However, employees no longer have access to your client profile and documents that we receive as a result of your
commissioned.

Your rights

On the basis of the applicable Dutch and European legislation, you have certain rights as a person concerned with
regarding the personal data processed by us or on our behalf. We explain below which
rights these are and how you can invoke these rights.
In principle, in order to prevent misuse, we only send copies and copies of your data to your already with us.
known email address. In the event that you wish to send the data to another e-mail address or by post, for example, to
we will ask you to identify yourself. We keep records of completed requests, including
In the event of a forgetting request, we administer anonymised data. All statements and copies of
You will receive data in the machine-readable data format that we use within our systems.
You have the right to complain to the Personal Data Authority at any time if you suspect that we have
use your personal data in a wrong way.

Right of inspection
You have the right at all times to use the data that we process (or have processed) and that relate to your person or for that purpose
be traceable, see. You can make a request to that effect to our contact person for privacy matters. U
will receive a response to your request within 30 days. If your request is granted, we will send you a copy on the
known e-mail address a copy of all data with an overview of the processors holding these data
with an indication of the category under which we have stored this data.

Right of rectification
You have the right at all times to use the data that we process (or have processed) and that relate to your person or for that purpose
be traceable, adaptable. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted we will send
You will receive a confirmation that the data has been adjusted at the e-mail address known to us.

Right to restrict processing
You always have the right to have the data that we process (or have processed) relating to your person or for that purpose
reducible, reducible. You can make a request to that effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you an email at the
our known e-mail address a confirmation that the data until you lift the restriction will no longer be processed.

Right to transferability
You have the right at all times to use the data that we process (or have processed) and that relate to your person or for that purpose
to be traceable, to be performed by another party. You can make a request to that effect to our
contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is
we will send you copies or copies of all data about you that we have about you to the e-mail address we have on file.
or have been processed on our behalf by other processors or third parties. In all likelihood
in such a case, we can no longer continue to provide the service because the secure linking of
data files than can no longer be guaranteed.

Right of objection and other rights
You have the right to object to the processing of your personal data by or on behalf of the company.
by order of VapeKings. If you object, we will immediately stop the data processing pending
of handling your objection. Is your objection well-founded that we will provide copies and/or copies of data that
we make processing available to you (or have processing made available to you) and then stop processing permanently.
You also have the right not to become involved in automated individual decision making or profiling.
subdued. We do not process your data in such a way that this law applies. Are you of the opinion
If this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the “Analytics” service. We
Use this service to track and get reports on how visitors use the website. This
The processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We
have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies
In the event that third party software solutions use cookies, this is stated in this document.
privacy statement.

Smartsupp
Smartsupp delivers the chatModule that you can find in our webshop. The cookies enable us to ask questions via the chatModule and allow us to archive chat conversations and communications. The archived calls are used exclusively for relevant customer service matters and internal affairs.

Agegate
This cookie allows you not to verify your age every time you visit, but links your confirmation that you are over 18 years old to your browser session.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
recent version. If the new privacy policy affects the way in which we already collect data with
We will inform you of this by e-mail.

Contact details
VapeKings
Tappersweg 14 – 34
2031 EV Haarlem
The Netherlands
T (085) 065-6802
E info@Vapekings.nl

Contact person for privacy matters: Tom – info@Vapekings.nl

 

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